What you need to know
- Raising a ticket
- Ticket Support in the account menu. Describe what happened in as much detail as you can.
- Following it
- Every ticket shows its state and the whole exchange, so nothing is lost in an inbox.
- When we answer
- Within one to two working days, UAE hours, Sunday to Thursday.
- Attachments
- Screenshots and files can go on the ticket and usually get to an answer faster.
Tip
The page address and what you expected to happen are the two things that shorten a ticket most.